STORE POLICIES

Welcome

Welcome to my shop, Kemmitt Hoops! 

Any item in my shop can be made into a custom order at the buyers request. I will do my best to be communicative and quick acting in any sales that are made through my shop. Enjoy!

Payment

I will not ship an item until it has been paid in full, either through paypal or by credit card. If there is an issue with payment, please contact me.

Shipping

I will do my best to ship a pre-made item within two to four business days. For custom items, please allow 10-15 business days. I will be in touch with buyers to ensure a smooth, worry free, timely transaction if needed! Because of the nature of the hoops (AKA how big they are!), shipping and handling is $10 standard for the US, and $25 standard for international shipments. On average, each additional hoop will raise the shipping & handling $4 in the US and $10 internationally. I ship USPS Priority Mail and USPS First Class International (unless Priority international is covered/desired by the buyer).
 

Refunds and Exchanges

If you are unsatisfied with an item for any reason, contact me and I will do my best to sort it out. If a refund is desired, the buyer will need to pay for return shipping and I will issue a refund once I recieve the merchandise. Each return will be dealt with on an individualized basis. No refunds will be accepted if I do not recieve the hoop after 30 days (from the time you recieve the order).
For returns/refunds on custom bulk orders, (over 4 hoops) there will be a $20 fee.